30-day money-back guarantee
RoomKit offers a 30-day money-back guarantee on every paid plan. If you are not satisfied with your purchase for any reason, you can request a full refund within 30 days of the order date and we will refund the amount paid.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, our payment processor. To request a refund:
- Go to mailto:[email protected] and look up your order using the email address you purchased with, or
- Email us at [email protected] and we'll forward your request to our payment processor.
Refunds are issued to your original payment method. Processing typically takes 5–10 business days depending on your bank.
Subscriptions and cancellations
You can cancel a subscription at any time from your RoomKit account or from mailto:[email protected]. After cancelling, your access continues until the end of the current billing period.
Statutory rights
This policy does not affect any rights you have under applicable consumer law, including the right of withdrawal in the EU/UK.